CONTACT Premier Travel Resorts
Customer Support Call Center
If you have a transaction question:
Our travel specialists are available to help you between the hours of:
Monday -Friday — 9 am and 4 pm EST
We are closed on Saturday and Sunday.
Please email Customer Support directly at:
All inquiries will be responded to within 48 hours.
Alternatively, you can telephone us at:
Toll-free from within North America:
1 (888) 407-3849
Purchaser provided Information:
Our electronic purchase service requires that cardholders provide contact information (including without limitation: name, address, city, state or province, postal code, country, telephone and email), and financial information (including without limitation: name on credit card, credit card number and expiry date, bank account number), and ordering information. This information is collected and used to process the transaction, for internal accounting and fraud control.
Information Automatically Collected:
Our Web site keeps track of usage data, such as the source address that a page request is coming from, your IP address or domain name, the date and time of the page request, the referring Web site (if any) and other parameters in the URL. The IP addresses we collect on our electronic purchase service are linked to personally identifiable information. This is collected in order to combat fraud during the purchase process. We also use this data to better understand Web site usage in the aggregate so that we know what areas of our Web site users prefer. Automatically collected information is also used for the same purposes as purchaser supplied and merchant supplied information.
Sharing of Information:
Certain information submitted through the electronic purchase service is shared with the merchant from whom the purchaser is purchasing the products / services solely to allow the merchant to fulfill the order. Financial information is also shared with other parties that is necessary to complete transactions, including, without limitation, companies related to Premier Travel Resorts, credit card companies, credit card clearing houses and processors, and financial institutions. Premier Travel Resorts is acting as an intermediary between the merchant and a purchaser’s credit card company or financial institution.
The parties mentioned in the above paragraph, and not Premier Travel Resorts, are responsible for their own privacy polices and for maintaining the privacy and confidentiality of all information Premier Travel Resorts provides them. If a purchaser or merchant has any questions or concerns about the privacy policies of those parties, it must contact such parties. Except for the above parties, and for use by consultants and professional advisers on Premier Travel Resorts’s behalf for the uses disclosed herein, Premier Travel Resorts does not share personally identifiable information with any other third parties. Premier Travel Resorts may, however, provide to third parties aggregate or statistical information that does not disclose personally identifiable information.
Contact Us / Email Inquiries:
No information sent to Premier Travel Resorts via email or the website inquiry form is used for any other reason than to respond to and maintain a record of the inquiry. This information is not sent to third parties or retained for mailing list purposes. We will respond to all inquiries within 48 hours.
Premier Travel Resorts takes measures to protect and keep information secure. Our Merchants’ area, application form and electronic purchase service are secured with SSL encryption. All information collected by Premier Travel Resorts is held offline, secured via SSL encryption, and protected by a firewall. Whenever sensitive information is transmitted to Premier Travel Resorts through our Web site, such as a credit card number, our server provides 128-bit encryption of the information as it travels across the Internet. Premier Travel Resorts restricts internal access to personal information to selected members of our staff.
Opt out / Correct / Update:
Premier Travel Resorts gives Purchasers the option to remove their information from our database to cancel future communications, to no longer receive our service, or to change their information on our database. If you are a Purchaser, please e-mail or telephone us using the contact information in the Customer Support Call Center section of this page.
Contacting Premier Travel Resorts:
If you have questions about this privacy statement, the practices of this site or your dealings with this web site, you may contact our General Counsel at the Mailing Address section of this page. We will respond to all inquiries within 48 hours.
PREMIER TRAVEL RESORTS SECURITY
It is important that individuals feel safe buying goods and services online. Premier Travel Resorts prides itself on our reputation of guaranteed secure online transactions. We employ a variety of security measures to maintain the safety of personal and financial information.
Premier Travel Resorts’s transaction management system uses proprietary security software and 128-bit encryption on the Secure Socket Layer (SSL) 3.0 to protect all information sent over the Internet. As a certified Verisign Secure Server member, we use the latest encryption technology and firewall protection to safeguard the transfer of sensitive information. That means that information you exchange with the Premier Travel Resorts servers is encrypted when it travels between your desktop and their server.
We maintain data, hardware, and services backup, with 24/7 monitoring and reporting capabilities, to support our operations and ensure a high availability of service for Merchants and Purchasers alike.
Premier Travel Resorts constantly monitors for fraud in order to prevent the associated costs with fraud and minimize charge-backs. We employ a zero tolerance policy for fraud. All fraudulent activity will be reported for criminal prosecution. Our security features include:
Identification of the locations where transactions originate and match them to the account information provided
Employment of a variety of velocity and purchase limit checks to protect against credit cards or accounts being used fraudulently;
Updating of our extensive negative database continually 24/7 with any new information that we receive or detect, and pre-screening of transactions using this negative database
A 24/7 risk management protection with our staff constantly monitoring transactions and accounts to ensure no fraudulent transactions occur; and
A sophisticated risk management software system that we are constantly upgrading with all the latest technological breakthroughs and updates.
Premier Travel Resorts’s fraud prevention and encryption technology ensures secured transactions. Let us help you feel secure!
By accessing, browsing or using any of the services on this website, you accept the terms and conditions as set out below, without limitation or qualification. Please note that Virtual Exchange retains the right to amend these terms and conditions at any time without notice to you.
Because these terms and conditions contain legal obligations, please read them carefully. Any and all notices or other communications under or with respect to these terms and conditions shall be in writing, and shall be delivered by hand; mailed postage pre-paid, either by registered or certified mail, return receipt requested; or by overnight courier; to General Counsel at the mailing address detailed on the Corporate page of this site.
Premier Travel Resorts either owns the intellectual property rights in the underlying HTML, Java scripts, text, audio clips and other content that is made available to you on our website, or has obtained the permission of the owner of such intellectual property to use the content on our website.
Intellectual Property Notice.
Copyright © 2013 Premier Travel Resorts, LLC. All rights reserved. Any copying, republication or redistribution of such content is expressly prohibited without the prior written consent of the copyright owner.
Premier Travel Resorts is a trade-mark of Premier Travel Resorts, LLC. The names of all other products and services mentioned on our website are the trade-marks of their respective owners. The display of trade-marks or trade names on this website does not convey or create any license or other rights in these marks or names. Any unauthorized use of these marks or names is strictly prohibited.
Premier Travel Resorts grants to you a limited license to display on your computer, print, download and use the underlying HTML, text, audio clips and other content that is made available to you on our website, for non-commercial, personal, or educational purposes only, provided that:
you do not modify, alter or deface any such content; and
you include with and display on each copy of such content the associated copyright notice and this limited license.
No other use is permitted. Without limiting the generality of the foregoing, you may not:
make any commercial use of such content;
include such content in or with any product that you create or distribute; or
copy such content onto your or any other website.
Notwithstanding the above, nothing contained in this license shall be construed as conferring any right under any copyright of Premier Travel Resorts or any other person who owns the copyright in content provided on our website.
Registration, Accounts and Passwords.
Certain of the Premier Travel Resorts services and related features may require registration. Should you choose to register for such services or related features, you agree to provide accurate and current information as required by the relevant registration process, and to promptly update such information as necessary to ensure that it is kept accurate and complete. You agree to be responsible for: (a) maintaining the confidentiality of any of your passwords or other account identifiers, and (b) all activities that occur under such password or account identifier and associated account.
Further, you agree to notify Premier Travel Resorts of any unauthorized use of your password or account. Premier Travel Resorts shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.
Premier Travel Resorts does not warrant the quality, accuracy or completeness of any information on our website; such information is provided “as is”. This website may include inaccuracies or typographical errors. In no event shall Premier Travel Resorts be liable for any damages whatsoever, including special, indirect or consequential damages, arising out of or in connection with the use or performance of information available on this website.
You agree to defend, indemnify and hold Premier Travel Resorts, its directors, officers, employees, affiliates and agents harmless from any and all liabilities, claims, damages, costs and expenses, including attorneys’ fees, related to or in connection with your, or any user of your account’s: (a) violation of the terms and conditions, or (b) use of the website.
Links or other material and content found on this website is not and is not intended as an endorsement of any third party products or services described on this website. Any opinions expressed in such material and content are those of its author(s) and do not necessarily reflect those of Premier Travel Resorts.
Submission of Confidential Information.
Any information that is transmitted to Premier Travel Resorts through this website becomes the exclusive property of Premier Travel Resorts, and the latter may use it for any purpose without restriction or compensation.
Information transmitted to this website may be intercepted by third parties. You should transmit such information by other means if you are concerned about its confidentiality.
The purchase of a vacation certificate puts all assignees on notice of the consumer’s right to cancel under section 559.927, Florida Statutes. Premier Travel Resorts, LLC. is registered with the State of Florida as a Seller of Travel, Registration number ST38926. You may cancel this contract without any penalty or obligation within 30 days of the date of purchase or receipt of vacation certificate, whichever occurs later. You may also cancel this contract if the accommodations or facilities are not available pursuant to a request for the use as provided in the contract. If you decide to cancel, you must notify the seller in writing of your intent to cancel by returning the vacation and sending notice to Premier Travel Resorts, LLC. at P.O Box 161967 Altamonte Springs, FL 32716-1967. No purchaser should rely upon representations other than those included in this contract.